RBB offers a Branchless Banking service to the customers who do not have access to the branches of the bank. It increases the access of financial services to the unbanked communities. The service is delivered by the authorized agent on behalf of the bank through the registered EFTPOS or Tablet phone. The withdrawal and payment transaction happed in a secure way with the online validation of biometric fingerprint and card.


The basic facilities provided are as follows:

  • Balance Inquiry and Mini-statement
  • Cash withdrawals
  • Cash Deposit
  • Funds transfer
  • Utility payments – Mobile Topups, recharge, Dishhome, etc.


Mailing Address

Rastriya Banijya Bank Limited
Central Office Singhadurbar Plaza, Kathmandu

Email: rbb.info@rbb.com.np
Post-Box No.:8368,

Email: intlbkng@rbb.com.np

Call Centre

Phone No: +977-1-5970018

Shiva Prasad Chalise
Grievance Officer
Phone: 01-4252595 Ext. 1513
Fax: 01-4266020
Email: gunaso@rbb.com.np