If your phone doesn't support any of the apps available, you can still use RBB Mobile Banking services by sending an SMS to 2022. The message should be a combination of your PIN and keywords in a specific syntax. The syntax and examples for different services are as follows:

Account Information
    Balance Enquiry for Primary Account

  • Syntax: ‹PIN›‹space›‹BE›
  • Example: 1234 BE

   Balance Enquiry for Specified Account

  • Syntax: ‹PIN› ‹space› ‹BES›  ‹space> ‹A/C number of specified account› 
  • Example: 1234 BES 001XXXXX01

   Mini Statement for Primary Account

  • Syntax: ‹PIN› ‹space› ‹ BES› ‹space> ‹A/C number of specified account› 
  • Example: 1234 LT

   Mini Statement for Specified Account

  • Syntax: ‹PIN›‹space›‹LTS›‹space› ‹A/C number of specified account›
  • Example: 1234 LTS 001XXXXX01

   Available Transaction Limit Enquiry

  • Syntax: ‹PIN›‹space›‹ATL›
  • Example: 1234 ATL

   Beneficiary Bank Account Information

  • Syntax: ‹PIN›‹space›‹BAI›
  • Example: 1234 BAI

Requests
   Cheque Book Request for Primary Account

  • Syntax: ‹PIN›‹space›‹CR›‹space›‹No. Leaves›
  • Example: 1234 CR 20

   Cheque Book Request for Specified Account

  • Syntax: ‹PIN>‹space›‹CRS›‹A/C number of specified account›‹space›‹No. Leaves›
  • Example: 1234 CRS 001XXXXX01 20

   Statement Request for Primary Account

  • Syntax: ‹PIN›‹space›‹SR›‹space›‹S.DATE›‹space›‹E.DATE›
  • Example: 1234 SR 20121001 20130328

   Statement Request for Specified Account

  • Syntax: ‹PIN›‹space›‹SRS›‹A/C number of specified account›‹space›‹S.DATE›‹space›‹E.DATE›
  • Example: 1234 SRS 001XXXXX01 20121001 20130328

   Banking Hours

  • Syntax: ‹PIN›‹space›‹BH›
  • Example: 1234 BH

   Foreign Exchange Rate

  • Syntax: ‹PIN›‹space›‹FX›
  • Example: 1234 FX


Purchase Recharge Cards
   Nepal Telecom GSM

  • Syntax: <PIN><space><RC><space><Recharge_Card_Code>
  • Example: 1234 RC NG100
  • (To purchase NT GSM Recharge card of Rs. 100) 
    (Available recharge card code for NT GSM: NG100, NG200, NG500, NG1000)

   Nepal Telecom CDMA

  • Syntax: <PIN><space><RC><space><Recharge_Card_Code>
  • Example: 1234 RC NG100
  • (To purchase NT CDMA Recharge card of Rs. 100)
    (Available recharge card code for NT CDMA: NC100, NC200, NC500, NC1000)

   Dish Home

  • Syntax: <PIN><space><RC><space><Recharge_Card_Code>
  • Example: 1234 RC DH250
  • (To purchase Dish Home Recharge card of Rs. 250)       
    (Available recharge card code for Dish Home: DH250, DH500, DH1000)

   Broadlink Wi-Fi Internet

  • Syntax: <PIN><space><RC><space><Recharge_Card_Code>
  • Example: 1234 RC BI499
  • (To purchase Broadlink Recharge card of Rs. 499)
    (Available recharge card code for Broadlink Wi-Fi: BI499, BI565, BI2260, BI4520, BI904 and BI18080)

   Broadlink Tel Service

  • Syntax: <PIN><space><RC><space><Recharge_Card_Code>
  • Example: 1234 RC BT250
  • (To purchase Broadlink Tel Recharge card of Rs. 250)
    (Available recharge card code for Broadlink Telephone: BT250, BT500, BT1000, BT2000, BT5000)

   To purchase Recharge Cards from Specified Account

  • Syntax: <PIN><space><RCS><space><Recharge_Card_Code><space>< A/C number of specified account.>
  • Example: 1234 RCS NG100 001XXXXX01
  • (To purchase NT GSM Recharge card of Rs. 100)


Top ups
   General Syntax from Primary Account

  • Syntax: <PIN><space><PAY><space><Service_Keyword><space><AMOUNT><space><Service_Attribute>
  • Example: 1234 PAY NTNAM 100 9841XXXXXX
  • (To top up Rs. 100 for NT Prepaid mobile)
  • Example: 1234 PAY MTOP 100 XXXXXXXXXX
  • (To top up Rs. 100 for any telephone number, Landline, Postpaid, Prepaid mobile of NT/NCELL)

   General Syntax from Specified Account

  • Syntax: <PIN><space><PAYS><space><Service_Keyword><space><AMOUNT><space><A/C Number of specified account> <space><Service_Attribute>
  • Example: 1234 PAYS NTPOS 500 001XXXXX01 98510XXXXX
  • (To pay Rs. 500 for NT Post Mobile using account 001XXXXX01)
  • Example: 1234 PAYS MTOP 100 XXXXXXXXXX
  •  (To top up Rs. 100 for any telephone number, Landline, Postpaid, Prepaid mobile of NT/NCELL)

List of keywords, amounts and service attributes for top ups.
 

Description Service Keyword Amount Service Attribute
Landline and mobile common Top up MTOP 10 to 5000 * Land line, Post Paid or Prepaid mobile NT/Ncell
NT Prepaid Top up NTNAM 10, 20, 30, 50, 100, 200, 300, 500, 1000 NT Prepaid Number (9841XXXXXX)
NT Postpaid Top up NTPOS 100, 200, 300, 500, 1000 NT Postpaid Number (98510XXXXX)
NT PSTN/Landline Top up NTPST 100, 200, 300, 500, 1000 NT Landline Number(1443XXXX)
NT ADSL Volume Based Top up NTADV 500, 1000, 1500, 2000, 2500, 3000, 4000, 5000 NT Landline Number(1443XXXX)
NT ADSL Unlimited Top up NTADS 500, 1000, 1500, 2000, 2500, 3000, 4000, 5000 500, 1000, 1500, 2000, 2500, 3000, 4000, 5000
NCell Prepaid mobile Top up NCTOP 10 to 5000 NCell Prepaid Number (9803XXXXXX)
NCell Postpaid mobile payment NCPP 10 to 5000 NCell postpaid Number (9801XXXXXX)


e-Sewa Topup
   Topup e-Sewa from Primary Account

  • Syntax: <PIN><space><PAY><space><ESEWA><space><AMOUNT><space><ESEWA ID>
  • Example1: 1234 PAY ESEWA 500 yourname@yahoo.com
  • Example2: 1234 PAY ESEWA 500 9841XXXXXX
  • This will load Rs. 500 to your e-Sewa id (your email or your mobile number)

Others
   Help

  • Syntax: <PIN>><space><HELP>
  • Example: 1234 HELP

   Pin Change

  • Syntax: <OLD PIN><space><PC><space><NEW PIN>
  • Example: 1234 PC 6789

Mailing Address

Rastriya Banijya Bank Limited
Central Office Singhadurbar Plaza, Kathmandu

Phone:+977-1-425-2595,
Fax:+977-1-425-2931
Email: rbb.info@rbb.com.np
Post-Box No.:8368,

SWIFT Code: RBBANPKA
Email: intlbkng@rbb.com.np

Call Centre

Phone No: +977-1-5970018
 

Shiva Prasad Chalise
Grievance Officer
Phone: 01-4252595 Ext. 1513
Fax: 01-4266020
Email: gunaso@rbb.com.np